TY  - BOOK
AU  - Brown, David 
TI  - Dealing with Difficult People: [The experts tell all!] 
SN  - 9780007346776
PY  - 2010///
CY  - London : 
PB  - Collins
KW  - Conflict management
KW  - Interpersonal relations
KW  - Psychology, Industrial
N1  - The tricks that experts and top professionals use to overcome difficult people.
Get results fast with this quick, easy guide to the fundamentals of Dealing with Difficult People
Includes how to:
* Understand the different types of troublemakers
* Stay calm and firm when other people can't
* Deal with difficult bosses, direct reports, and colleagues
* Create win-win scenarios
* Develop productive relationships with people you don't like
ER  -